Huy Nguyen
works
About
Resume
Sam's Club
Exit Experience for members
The service design project which radically re-imagined exit's experience for Sam's Club members.
Huy Nguyen
Kelsey Faherty
Akhila Raju
Product Type
Service Design
Service
User Interview
Personas
Photo Journals
Empathy Immersion
Stalkholder map
Service Blueprint
illustration
SToryBoards
Overview
Insights from
Site Visits & Interviews
Uncover user needs, goals, and pain points of stakeholders/members during exit
Insights Mapped
to Exit Journeys
Understand the exit experiences to identify gaps, pain points, and opportunities to improve them.
Final Storyboard
